Satisfaction & Security

Returns & Policies

Q: Can I return a product if I don't like the effects?

No. Due to the consumable and perishable nature of our products, all sales are final. We cannot accept returns or exchanges based on personal preference, tolerance levels, or subjective experiences. Psilocybin affects everyone differently.

Q: Can I cancel my order after sending the e-Transfer?

Order cancellations are only possible if your order has not yet been processed and passed the 1:00 PM EST daily cutoff. Once an order is packed and tracking is generated, it cannot be cancelled, rerouted, or modified.

Transparent guidelines on how we handle lost packages, damaged goods, and missing items. We believe in accountability, discretion, and setting clear expectations.

Policy Snapshot

All Sales Final

Due to the consumable nature of our products, we do not accept traditional returns or exchanges.

Lost Packages

If Canada Post confirms a package as lost (14+ days no updates), we offer a one-time free replacement.

Damaged/Missing

Report missing or damaged items within 48 hours of delivery with clear photo evidence for resolution.

Refund Method

Approved refunds are issued strictly as Store Credit applied to your account. No cash/e-Transfer reversals.

Our Guarantees

Scenario-Based Policies

We strive for perfection, but mistakes in transit or packing can happen. Here is exactly how we handle specific logistical issues.

Lost in Transit Guarantee

If your package tracking has not updated for 14 consecutive business days, we consider the package lost in transit by Canada Post.

Return to Sender (RTS)

Due to the nature of our business, our return address is a dummy facility. We do not have a physical warehouse to receive returned mail.

Missing or Incorrect Items

Our fulfillment team employs a double-check system, but human error occasionally occurs. If an item is missing from your order or you received the wrong strain:

Damaged Goods

We over-engineer our packaging, but postal transit can be rough. If a product arrives physically damaged (e.g., shattered tincture bottle):

Resolution Process

How to File a Claim

1

Gather Evidence

Take clear, well-lit photos of the package, the packing slip, and any damaged or incorrect items. Unboxing videos are highly encouraged.

2

Email Support

Email [email protected]. Use the subject line: CLAIM - Order #[Your Order Number] to ensure priority routing.

3

Resolution

Our support team will review the evidence and respond within 1-2 business days with a resolution (Store Credit or Replacement).

Frequently Asked Questions

Detailed answers to specific policy and refund scenarios.

Can I return a product if I don't like the effects?

No. Due to the consumable and perishable nature of our products, all sales are final. We cannot accept returns or exchanges based on personal preference, tolerance levels, or subjective experiences. Psilocybin affects everyone differently.

What if my package says 'Delivered' but I didn't receive it?

If Canada Post marks your package as 'Delivered' but you cannot find it, please check community mailboxes, ask neighbors, or check with your concierge. If it is still missing after 48 hours, contact Canada Post directly to open a service ticket. We are not liable for packages stolen after a confirmed delivery scan.

Do you offer cash refunds or store credit?

In the rare event that a refund is approved by management (e.g., severe inventory error on our end), it will be issued exclusively as Store Credit (Shroom Ca$h) applied directly to your user account. We do not process Interac e-Transfer reversals.

What happens if I enter the wrong shipping address?

It is the customer's responsibility to provide a correct and complete address at checkout. If an incorrect address is provided and the package is 'Returned to Sender', it will be permanently lost, as our return address is a dummy facility. No refunds or replacements will be provided for customer address errors.

How long does a missing item claim take to process?

Once you submit a claim with the required photo/video evidence to our support team, claims are typically reviewed, verified against our packing logs, and resolved within 1 to 2 business days.

Can I cancel my order after sending the e-Transfer?

Order cancellations are only possible if your order has not yet been processed and passed the 1:00 PM EST daily cutoff. Once an order is packed and tracking is generated, it cannot be cancelled, rerouted, or modified.

What if my mushroom chocolates melt during transit?

During extreme summer heatwaves, chocolate products carry a risk of melting in postal trucks. While we pack them carefully, we do not offer refunds or replacements for melted chocolates. The psilocybin potency remains completely intact. You can simply place the package in the fridge for a few hours to allow the chocolate to re-harden before consuming.

Is there a guarantee my package won't be seized?

We ship thousands of packages monthly with a 99%+ success rate. Because we ship domestically via Canada Post using strict odor-proof and discreet packaging guidelines, seizures are virtually non-existent. However, if a package is verifiably lost in transit with no updates for 14 days, our Delivery Guarantee covers a one-time replacement.